Contact

One inbox for everything: corrections, source disputes, data requests, feedback, and general questions about the site. We aim to respond within 5 working days.

Last updated: 1 June 2026.

How to reach us

Email: hello@paybyphonecasino.co.uk

That single address handles editorial corrections, source disputes, data requests under UK GDPR, cookie questions, and any other feedback. The editor (Jack Carter) reads every message and replies personally. Response target: 5 working days.

What to write about

• Correcting a fact — point to the specific claim and, if possible, the primary source that contradicts it. The UKGC public register is the source of truth for licensee names and account numbers; operator cashier pages are the source of truth for active payment methods on a specific date.
• Source dispute — if you think a cited source no longer says what we say it says, send the URL and the discrepancy. We re-verify against primary sources before responding.
• UK GDPR data request — access, rectification, erasure, restriction, objection, or portability. See privacy policy for what data we hold.
• Operator inquiries — see the section below.

For operators

We do not accept paid placements, sponsored editorial, "guest posts", or any other form of paid content. Operator inclusion on the site is determined by editorial criteria — current UKGC licence on the public register, an active live pay-by-phone deposit method at the cashier, and recent cashier verification by the editor.

If an operator believes our data about them is wrong, write to the address above with a specific correction. We re-verify against primary sources and update within 5 working days when a correction is warranted.

We do publish affiliate links to operators we recommend, which can earn a commission on a deposit. We disclose this on every page in the footer. Editorial recommendations are not influenced by commission rates — the operator pool is determined by cashier-verified pay-by-phone availability and the ranking by deposit-mechanics fit, not by what each operator pays.

Response times

Editorial corrections and data requests: 5 working days. Operator inquiries: 5 working days. General feedback: we read every message but may not reply individually if no action is required.

Responsible gambling

We are not a clinical or support service. If you are concerned about your gambling or someone else's, please use one of these UK services rather than writing to us:

• GamCare — National Gambling Helpline, 24/7: 0808 8020 133 · gamcare.org.uk
• BeGambleAware — information and support: begambleaware.org
• GamStop — UK self-exclusion register: gamstop.co.uk

For our detailed responsible-gambling guide, see UKGC and pay-by-phone: GamStop, deposit limits, responsible gambling.

Postal

We do not currently publish a postal address. For formal correspondence requiring a postal address (for example, a regulatory matter), write to the email above and we will respond with the appropriate channel.